WorksTation Specialists Technical Support

Frequently Asked Questions

Sales

Payment can be made via Credit/Debit Card, Cheque or via Bank Transfer. More details can be located at the bottom of your proforma invoice sent to all our customers.

Full details of our ordering process can be located here.

Financing options are available to customers within the UK.
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It is possible to use multiple payment methods to pay the total amount of your purchased items. Our Sales team will be more than happy to assist you throughout this process.

Due to the delicate nature of configuring a tailored Workstation ideally suited for a particular workflow, up-to-date accurate pricing is not currently available on-line. We recommend direct contact with our trained sales team to provide you with the best possible system for your needs, at the very latest pricing.

The Turnaround Time of Workstation Specialists Products vary depending on specific selected specifications and testing times. Please see below for the average turnaround time from an order being placed:

Product:Turnaround Time:
Desktop Workstations5-7 Working Days
Workstation Specialists Laptops5-7 Working Days
HPC Servers7-10 Working Days

For a more accurate turnaround time please contact our Sales team on (+44) 0800 180 4801, or email sales@wksmail.com. Alternatively please us our Live Chat feature.

All our Workstations and Render Nodes come with a full 3 year parts and labour warranty, which includes advanced warranty replacement on user serviceable components.

Replacement. Learn More…

Support

Your Windows License Activation Key can be located on a label on the side of your Workstation or Render Node Chassis. For more details please click here.

To ensure that your WS system remains at its optimal performance levels, we recommend that you make a plan to carry out regular maintenance on your system, this should be carried out at the very least once a month, and should include the following actions:

  • Removal & cleaning of all dust filters
  • With dust filters removed, if the radiator is exposed then dust this off with a paint brush/ compressed air
  • With dust filters removed, if the cooling fans are exposed then hold these in place and proceed to dust these off with a paint brush/ compressed air.

Determine which of the below diagrams refers directly to your specific case, based on its appearance:

Inadequate maintenance of your system can lead to a build-up of dust and debris over time. This can dramatically reduce the effective air flow and cooling required to maintain quiet and stable operation of your system. It can also impede optimal performance and reduce component life.

In the unfortunate event that your system develops a fault and our engineers assess and diagnose either remotely or at our support lab, that the fault is determined to be as a result of such inadequate maintenance, then subject to clause 8.4.3 as laid out in your terms & conditions, WS reserves the right to apply a charge for the repair. This will be communicated before any such work is carried out and applies throughout the contracted warranty period.

  • “8.4.3 The Products have not been altered, modified or subject to misuse, incorrect installation/maintenance, neglect, accident or damage by excessive current or used with incompatible parts.”

In light of the above, WS advises that the steps towards cleaning your filters as shown in the above diagrams, be implemented into a regular maintenance plan. We advise that these actions are carried out on average at the very least once per month with heavy usage systems, and should be adjusted according to environmental conditions such as naturally dusty working environments.

Following the advice given above, this will greatly reduce chances of system downtime, component degradation, and any potential drop in system performance as a result of overheating.

WS also offer a chargeable service/maintenance check on all of our systems. To discuss this, or to obtain further advice/assistance on carrying out your own maintenance, please contact our support team via phone at 01332 280 380 or contact us via email at support@wksmail.com

Your Workstation Specialists serial number can be located on a silver label which is usually located on the rear of your Workstation or Render Node Chassis. For more details please click here.

This can be performed by following the guide that comes with your WS USB Recovery Disk, if you have misplaced  the guide, you can find a copy of this in the link below:

Recovery-Guide

If you have misplaced your USB Recovery Disk,  please get in contact with our support team who will be able to provide you with the relevant files needed to compile a new one yourself. Contact our support desk by phone on 01332 280 380 or via email at support@wksmail.com

Please refer to the table below for your systems Boot Selection Key.

ModelBoot Selection Key
15″ WS-M Discovery Pro V1F7
15″ WS-M Discovery Pro V2F7
15″ WS-M Discovery V1F7
15″ WS-M Endeavour V1F7
17 WS-M Discovery V1F7
17 WS-M Resolute V1F7
17″ WS-M Discovery V1F7
17″ WS-M Resolute V1F7
RS–D2220F8
RS-D2220F8
RS-R2850F8
RS-R4220-U1F8
RS-R4221-U1F11
WS-1101F8
WS-1103F8
WS-1160AF8
WS-1160AF11
WS-1161AF8
WS-1162AF11
WS-1180F8
WS-1180CF8
WS-1182F8
WS-1320AF11
WS-1320A-MINIF11
WS-1321AF11
WS-141SF8
WS-143F8
WS-160F8
WS-160SF11
WS-1640AF11
WS-1640A-G4F11
WS-1640A-Pro-G4F8
WS-180AF8
WS-181F8
WS-181AF8
WS-181SF11
WS-182F8
WS-182AF8
WS-183F8
WS-183AF8
WS-E1181F11
WS-E1182F8
WS-E1183GF8
WS-E1220F11
WS-E141F8
WS-E1640A-G4F11
WS-E2220F11
WS-E2220GF8
WS-E2280F11
WS-E2280GF8
WS-M 15.6″ Discovery Pro V3 – RTX 3000 EditionF11
WS-M 15.6″ Discovery Pro V3 – RTX 4000 EditionF11
WS-M 15.6″ Discovery Pro V3 – RTX 5000 EditionF11
WS-M 15.6″ Discovery V1F7
WS-M 15.6″ Endeavour V1F7
WS-M 15.6″ Endeavour V2F7
WS-M 15″ Discovery Pro V1F7
WS-M 15″ Discovery Pro V2F7
WS-M 17.3″ Discovery V1F7
WS-M151IF7
WS-M152GF7
WS-M153EF7
WS-M153IF7
WS-M154GF7
WS-M154IF7
WS-M155IF7
WS-M155I-8750H-GTX1050F7
WS-M155I-8750H-GTX1060F7
WS-M170CF7
WS-M171F7
WS-M171I-6700HQ-GTX1060F7
WS-M172GF7
WS-M173GF7
WS-M173IF7
WS-M173I-7700HQ-GTX1060F7
WS-M174GF7
WS-M174IF7
WS-M175GF7
WS-M175IF7
WS-M176IF7
WS-MCPC50-10870H-N30F7
WS-MCPC50-I10870H-N30F7
WS-MCPC70I10870H-N30F7
WS-MCPCx0-I10870H-N30F7
WS-MCX170KM-I11-N30F7
WS-MTGM7M-I10875H-N30F7
WS-MTGMxM-I10875H-N30F7
WS-R143-U1-G1F11
WS-X1100F8
WS-X1101F8
WS-X1101-NO-OCF8
WS-X1180F8
WS-X1180SF11
WS-X1181F8
WS-X1181GF8
WS-X141F8
WS-X141SF8
WS-X142F8
WS-X143F8
WS-X143SF11
WS-X160F8
WS-X180F8
WS-X181F8
WS-X8086F8

A full guide to the laptop function keys can be found in the manual supplied with all Workstation Specialists Laptop Workstations.

Most systems are sold with a RTB (Return To base) warranty unless this option was upgraded at the point of purchase. As standard the issued warranty will cover parts and labour for the specified warranty period.

The terms & conditions laid out in the sales agreement (specifically section 8. Warranties and Representations) state that:

  • 8.4 Seller agrees to repair or replace (at Seller’s option) all Products which fail to conform to the relevant warranty set out in clause 8.3 provided that:
  • 8.4.1 Notification of the defect is received by Seller within the warranty period specified above;
  • 8.4.2 Allegedly defective Products are returned to Seller with Seller’s prior authorisation within thirty (30) days of the defect becoming apparent; and
  • 8.4.3 The Products have not been altered, modified or subject to misuse, incorrect installation/maintenance, neglect, accident or damage by excessive current or used with incompatible parts.
  • 8.4.4 Replacement Products shall have the benefit of the applicable warranty for the remainder of the applicable warranty period.
  • 8.5 If the Seller complies with clause 8.4 it will have no further liability for a breach of the relevant warranty set out in clause 8.3.
  • 8.6 Allegedly defective Products returned to Seller in accordance with 8.4.2 will if found by Seller on examination not to be defective be returned to Buyer and a charge made for examination and testing.

In the unfortunate event that your system develops a fault and our engineers assess and diagnose either remotely or at our support lab, that the fault is determined to be as a result of such inadequate maintenance, then subject to clause 8.4.3 as laid out in your terms & conditions, WS reserves the right to apply a charge for the repair. This will be communicated before any such work is carried out and applies throughout the contracted warranty period.

Of course, if you believe that your system warranty may have expired and your system has since developed a fault, you can simply submit a support ticket through the support section of our website. Please fill in as much detail as possible while doing so. Click here

Once a support ticket has been created, a member of our support department. will contact you with your unique ticket number and confirm the warranty status of your system. Should it be confirmed to be out of warranty, we are still able to assist you and the support representative will advise you on how best to proceed.

Hardware: A bespoke hardware Render Farm setup guide is available to all Workstation Specialists customers upon request.

Software: Due to the many rendering applications available we recommend contacting the software providers directly for configuration assistance.

We can offer additional/replacement utility items for example power cables, laptop batteries, display cables etc… upon request.